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Shipping and Returns

We take care to ensure our customers’ satisfaction and hope there is no need for a return. If needed, however, here is our policy:

    • Returns / notifications of problems must be made within 14 days of delivery.
    • Refund will be made (less any shipping costs) in the same form as payment.
    • Return costs will be at the customer’s expense – except in the case of merchant error.
    • Baked goods are not returnable, except in the case of merchant error.
    • Items returned must be unopened and in new condition.
    1. To return unwanted items:
      • Make and keep a copy of the invoice.
      • Return the original invoice in the shipping box to:
        Online Grocery Outlet
        410 Andbro Dr Unit 3
        Pitman, NJ 08071
    2. To notify us of a possible merchant error requiring adjustment or return, email the following information to timpentz@onlinegroceryoutlet.com:
      • Your Name:
      • Invoice Number:
      • Item(s) of Concern:
      • Reason for Concern:
      • Action you would like taken by merchant: